After the spray line customization contract was signed, the manufacturer’s service attitude was extremely poor? After the problem with the spraying equipment, the manufacturer’s attitude is cold? Spray robot technology problems, manufacturers always love to answer? The spray equipment is replaced by a spare part. Is the manufacturer asking for a high maintenance fee? Spraying line maintenance costs are high, scary, not as good as new? In the process of using the spraying line, problems are caused by personality insults and cold words? In the spraying equipment manufacturing industry, the problem of after-sales of the spraying equipment is extremely serious because of the malicious influence of the bad manufacturers. In the 2017 Coating Equipment Complaint Report, the attitude and quality of the manufacturer became a hot spot of complaints, exceeding 75% of the complaints. . In the process of using the spraying line, “solving the problem, three days and four days a day” has become the black section of many industry customers to smuggle bad manufacturers, and tells how many customers have no choice.
The customer decided to sign a contract with the spraying equipment manufacturer and long-term cooperation. It is itself a recognition of the manufacturer’s brand and service. Such precious and beautiful emotions are destroyed by the bad after-sales service. Facing the chaotic non-standard custom spraying equipment and spraying assembly line industry, Hanna Technology knows that “integrity goes the world, reputation builds the brand” and introduces a standardized after-sales service policy to demonstrate the brand strength and humanized service of Hanna Technology. The following are some of the humanization systems for technical issues:
Telephone support: Within 30 minutes of receiving the after-sales service demand, the technical staff with rich practical experience will provide customers with guiding technical services such as project consultation and fault diagnosis through service hotline to achieve customer satisfaction.
On-site support: For problems that require on-site repair, professional technicians arrive at the site to solve the problem until the equipment can operate normally.